Event Tech Strategy, Insights & Trends.

  • Using Event Software to Bring Customer Service to the Next Level, 26 Jul 2017

    If there’s anything that all events have in common, it’s that at their core they are all about providing excellent customer services across all attendee experiences.…

  • Make Your Event Stand Out With Outstanding Customer Service, 23 Dec 2015

    The holiday season can be very busy and stressful for those working in customer service. I should know—I worked in retail for many years throughout high…

  • Are You Properly Communicating with Your First Time Conference Attendees?, 14 May 2014

    Let’s all take the next 30 seconds to think back to the first day of your very first day of high school. Remember the feelings that were coursing through you: excitement for a new opportunity, trepidation about fitting in, confusion about procedure, fear of sticking out…






  • Make Your Customer Your Valentine, 12 Feb 2014

    Valentine’s Day, the one day out of the whole year that people expect flowers, chocolates, and candy. It is the day to shower your loved ones…

  • Customer Service Vs. Engagement – What’s the Difference?, 10 Dec 2013

    What’s the difference between customer service and engagement? When you see brands responding with their customers on social media do you consider that engagement? Or is that all in the efforts of customer service? Read on to discover the difference and who does it well.